741-3312

ALL RETURN ITEMS MUST BE UNWASHED AND UNWORN OR A REFUND WILL NOT BE ISSUED.

ALL RETURNS ARE SUBJECT TO A $7 RESTOCKING FEE, IT WILL BE DEDUCTED FROM YOUR FINAL REFUND AMOUNT.

NO RETURNS ON FOX DEN SALE ITEMS OR INTERNATIONAL ORDERS. WE ARE CURRENTLY UNABLE TO DO EXCHNAGES.

Go to the returns tab on the bottom of our website to start your return. You will need your order number and shipping zip code.

Item(s) should have original packing with all tags. Refunds will be processed to the original method of payment. Once we receive the item(s), please allow 5-7 business days for the refund to process.

Customer service can be reached via email webteam@akoo.com

We recommend shipping the package to a secure location with someone available to retrieve it. AKOO is not responsible for stolen packages.

There is NO OPTION for AKOO to relay specific messages or instructions to the parcel carrier once a package has shipped.

If your package is marked as "Delivered" or shows a final scan, we are unable to file lost in transit claims or offer refunds. We recommend contacting the parcel carrier regarding your package and refund.

Domestic shipments ship via FedEx or USPS Priority; APO/FPO and military boxes ship via USPS Priority. Domestic orders shipped via FedEx or USPS Priority have a delivery time of 5-10 business days.

International shipments ship via DHL. International orders shipped via DHL have a delivery time of 6-12 business days.

Within the U.S., if your package is $75+, you can receive free shipping. This will be the default shipping method on such orders. If you choose to pay for shipping on an order over $75 shipped in the 50 United States by selecting the $6.99 shipping option during the checkout process, it will not be delivered any faster and we cannot refund your money.

Domestic orders ship from zip code 23452. Refunds of shipping cannot be made once a package has shipped via the selected shipment method.